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Patient Participation

Patient Participation Group

In December 2011 the Devon Road Practice established an arrangement for patient participation through a Patient Participation Panel ("the Panel").

The purpose of patient participation is to ensure that patients are involved in decisions about the range and quality of services provided, and over time, commissioned by the Practice.

Initially the panel was drawn together by invitation, from registered patients of the Practice.

This worked well until earlier this year when we found ourselves without a chairman and nobody able to take this on. We decided to establish a virtual Patient Participation Group (VPPG) as our principal mechanism for patient participation. Having a VPPG allows us to increase our numbers, get a more representative group who could be contacted via email or text for their feedback. We still retain a Virtual Patient Participation Panel (VPPP). The VPPP will act as an editorial panel for the Practice newsletter which will be produced by the Practice and advise on matters to be consulted about. The Practice believes that the creation of such an arrangement will ensure there is a systematic way for obtaining patient feedback and suggestions for improvement. A survey to be carried out on at least annually will be managed by the Practice after initial consultation with the VPPP will help the Practice make better use of its resources, improve communications and focus the services of the Practice to the particular needs of the patients of the Devon Road Surgery, or if a survey is not carried out, feedback given in other ways will be used to shape any action plans.

Please note a suggestion box, located in the reception, can be used for feedback or suggestions. Comments/feedback can also be left on iwantgreatcare or NHS UK

The current invited VPPP members are:
Neville Machin
Sally Bannayi
Pat Coleman
Jennifer Strickland

If you are interested in participating or would like to know more about the Patient Participation Panel please contact the practice through the contact us facility on this website. A suggestion box is located in the main reception area.

PPG Newsletter

Patient Participation Newsletter Winter 2014 (PDF, 243KB)

Patient Participation Newsletter Spring 2014 (PDF, 182KB)

Patient Participation Newsletter Autumn 2015 (PDF, 119KB)


Devon Road Patient Participation Group Profile

PPG Action Report 2014/15

PPG Action Report 2014/15

PPG Annual Statement 2014/2015

Patient Survey 2013/14

Patient Experience Survey - Main Report 2013/14 (PDF, 480KB)

Patient Experience Survey - Summary Report 2013/14

Patient Experience Survey - Action Plan March 2013/14

Patient Survey 2012/13

Patient Experience Survey - Summary Report 2013 (PDF, 255KB)

Patient Experience Survey - Action Plan March 2013

Patient Survey 2011/12

Patient Survey Report 2012 (PDF, 595KB)

Patient Participation Devon Road Surgery Action Plan 2011/2012

Action Plan Update October 2012 (PDF, 237KB)

Local Services, Let
Local Services, Let