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Repeat Prescriptions

*Dispensary Phone Number has Changed - it is 01322 420104*

Our Dispensary Phone Lines are Open between the hours of 11am - 1pm and 3.30 - 5.30pm

Please Note: We are experiencing unprecedented demand in the Surgery Dispensary so we would urge patients to use the Dispensary in a timely and responsible fashion

  • Please do not request your prescription/medicines early. It will not be processed until it is due
  • We require 4 working days to prepare prescriptions/medicines. Please do not come to the practice to collect before this time as it will not be ready

Thank you for your understanding

Dispensing Patients who cannot collect their medications

In the first instance, dispensing patients must do their best to arrange collection and drop off of dispensed medication by a duly authorised person such as family member, friend or carer. Where this is not possible, then the Practice would signpost the patient to a local volunteer and/or NHS Volunteer Responder service who may deliver and collect their prescription. If for whatever reason, this is not possible, then the Practice would either deliver the medicine themselves or instruct another local Pharmacy to do so.

Prescription Requests

We are now accepting paper repeat prescription requests again. We have moved our postbox and positioned it to the left hand side of the main entrance. Please put any paper repeat prescription requests in this box. We are still having to reduce footfall to the surgery to ensure social distancing is still in place so please do not enter the surgery to access the dispensary unless you are collecting dispensed medication. Please phone us to deal with queries.

If you are a Dispensing Patient [i.e. you have been told that you can have your medicines dispensed directly by us], then we would ask that if at all possible, you sign up for online repeat requests. If you do not have access to the internet, then dispensary will take your request over the telephone.

See here for Online Services - *You cannot unfortunately use the HealthEra App - this is for non-dispensing patients only but you could use the myGP app or NHS app to name but a few.

Please consider our dispensary staff as we are doing our best to keep them safe and protected from the virus so want to limit what they have to handle. For this reason, we would also ask that you pay by card rather than cash.

Online Services for *Non Dispensing* Patients

If you want to be able to request repeat prescriptions directly from the surgery, click here to download the document to register for these services (PDF, 283KB).

Please fill out and either return to us with scanned copies of your ID to or bring the form in to reception with your ID to be checked.

Prescription Ordering Direct (POD) For *Non Dispensing* Patients

Please note the POD is closing on 28th January 2022, please make your request to the surgery after this time online or by posting in your repeat prescription request.

Prescription Ordering Direct service (POD) on 01474 555800.

Your details will be checked and your prescription processed and sent electronically to the surgery for authorisation.

Once authorised the prescription will be sent electronically to the Pharmacy of your choice.

This service is provided by Dartford, Gravesham & Swanley Clinical Commissioning Group.

POD Users - “For the next order of your repeat prescription please download and use the NHS app. The NHS App has additional functionalities to help you manage interactions with your practice (e.g. view and share your COVID-19 status, order repeat medication, book appointments and access health advice). If you encounter any issues downloading and using the NHS APP, please email  for assistance.“  

Prescription Prepayment Scheme

Save money on NHS prescriptions by prepaying for them.

You can pay a set price for prescriptions for 3 or 12 months, no matter how many you need.

A prescription costs £9.35 per item, but prepaying for an unlimited number of prescriptions is:

  • £30.25 for 3 months
  • £108.10 for 12 months (or 10 Direct Debit instalments of £10.81)

How it works

We do not send out plastic cards any more because they take time to reach you. They are also costly to the NHS and the environment.

We can send your certificate details by email, or you can print them at the end of the service.

Show your certificate details when you collect your prescription. You can collect prescriptions straight away, if your start date is today or earlier.

Buy prescription prepayment certificate here

What is the Electronic Prescription Service (EPS)?

EPS is an NHS-funded service in England. It gives you the chance to change how your GP sends your prescription to the healthcare professional you choose to get your medication or appliances from.

What does this mean for you?

  • If you currently collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the pharmacy, saving you time.
  • You can choose where to get your medication from because it can be collected from a pharmacy near where you live, work or shop.
  • You may also not have to wait as long at the pharmacy as there will be more time for your repeat prescriptions to be prepared
  • To download a nomination form which you can fill out and bring into either the surgery or your nominated chemist click here
  • If you are using an app to order your medication such as healthera, myGP or the nhs app, if you change your chemist nomination, please ensure this is updated in your app as we have been made aware of a problem were the app does not recognise a change made at the GP Surgery.
  • We upgraded to Electronic Prescription Service (EPS4) on 12/06/2020 which means that almost all our prescriptions are processed electronically.
    Electronic prescriptions help save the NHS money.
    You will receive your prescriptions in the same way as you do now.
    Read more about EPS on the NHS website.

*Please note - if you are dispensing patient, this will not affect you*

Repeat Medication/Dispensing of Medication – The Rules in Brief

  • Please allow at least 3* full working days for your routine repeat prescription *(this will be longer during the current COVID-19 crisis)
  • Please allow longer if you are requesting something that is not on repeat
  • Please take note of reminders to book a medication review or this will also delay your prescription
  • Please book your medication review in good time. A ‘routine’ consultation slot is all that is necessary
  • Please put your medication request into the dispensary in good time - our staff has very high volumes of requests to deal with
  • The dispensing/reception staff will not disturb a GP who is in Surgery to get a prescription signed because you have left it too late and have run out of medication - you will be asked to return later the same day or the following day
  • Thank you to all our patients who put their requests into dispensary in a timely fashion

Repeat Prescriptions

Repeat prescriptions will be issued at the doctor's discretion via our dispensary. Requests should be made using computer-printed repeat slips. Please allow three full working days before collection and make an extra allowance for weekends and public holidays or if there are any queries around non-repeat medication being requested as this takes longer to sort out. Repeat requests can be made by post if you wish your prescription to be posted to you - please enclose a stamped addressed envelope (but allow longer for this). We now offer electronic prescription services where you can nominate a chemist (if you are not a dispensing patient) for your repeat prescriptions to be automatically sent to.

Medication Review

Patients will be required to be seen at least once a year for a review of their repeat medication. We now have an in-house Pharmacist who carries out these reviews. Patients are asked to book their medication review two weeks ahead as soon as they are informed via their repeat slip that a medication review is due, this ensures that urgent slots are not taken up for 'non urgent' issues. If you do not arrange this in good time, you will be at risk of running out of your medication as the GP cannot keep reissuing the medication without reviewing the patient. Please do not leave booking your review until the ‘last minute’ as you may find there are no suitable appointment slots available. A routine appointment is all that is required. Please let your doctor know if you are taking any other medication not prescribed by us, i.e. over the counter medication, herbal remedies, vitamin or health supplements or medication prescribed and dispensed for you by a hospital.

There is also a post box in Millstone Close by the main entrance when the surgery is closed.

Over the Counter Medications will no longer be prescribed.


Patients living more than 1.6km from their nearest chemist can collect medication from our dispensary but must register for this service. Requests for repeat medications are made in the same way as for repeat prescriptions.

Dispensary Opening Hours

Owing to staff shortages because of the current COVID-19 pandemic, we have adjusted dispensary opening hours in an effort to deal with the greatly increased requests for prescriptions and medication. Please bear with us during this difficult time. Please do not phone the dispensary unless it is urgent. We are bringing in extra help but anything you can do to limit the amount of phone calls and visits to the dispensary would be greatly appreciated. The new opening hours operational from today [30th March 2020] are as follows:

Monday 08.30 - 13.00 then re-opens 15.30 - 18.30
Tuesday 08.30 - 13.00 then re-opens 15.30 - 18.30
Wednesday 08.30 - 13.00 then re-opens 15.30 - 18.30
Thursday 08.30 - 13.00 then re-opens 15.30 - 18.30
Friday 08.30 - 13.00 then re-opens 15.30 - 18.30
Local Services, Let
Local Services, Let