PRACTICE STAFF
Practice Manager
Julie Robbins has worked in the NHS for the past 33 years, in general practice for the last 20. She is responsible for the management of the business aspects of the Practice ensuring the high quality of patient care, along with looking after finance, compliance to legislation, staffing, premises and IT. Julie welcomes your views and suggestions about the services offered by the Practice. She would also be happy to discuss any difficulties you may have with these services.
Operations Manager
Jo Lock
Jo is responsible for the day to day smooth running of the Practice, supporting the Practice Team and managing patient services. She has many years customer service experience working in retail, pharmacy and general practice.
PA to Practice Manager
Jacqueline Bowles
Jacky is PA to the Practice Manager and is our Lead Administrator.
Practice Secretary
Dawn Servante deals with the doctor's correspondence and hospital referrals.
Practice Nurses & Health Care Assistants
Naomi Lawrence and Kate Manning are specialist nurses qualified to diagnose and treat minor ailments. Naomi and Kate can also prescribe. Liz Gunstone and Michelle Watson are our Health Care Assistants - Liz is trained to carry out wound dressings, ECGs, NHS Health Checks, blood pressures, ear syringing and some injections. Michelle is our stop smoking advisor and also is trained to carry out NHS Health Checks, blood pressures, ear syringing and some injections. Both Liz and Michelle carry out phlebotomy [blood tests].
Nurse, Phlebotomy & Health Care Assistant Appointments
| Monday |
8.30am - 12.30pm
9am - 12 phlebotomy clinic
|
3.30 - 6.30pm
|
| Tuesday |
8.30am - 12.30pm |
|
| Wednesday |
8.30am - 12.30pm |
1.30 - 6.00pm |
| Thursday |
8.30am - 12.30pm
8.30 - 12 phlebotomy clinic
|
1.30 - 4.00pm |
| Friday |
8.30am - 12.30pm |
3.30 - 6.00pm |
The services they provide include:
- Infant and adult immunisations
- Cervical smears
- Simple dressings and removal of stitches
- Clinics to monitor blood pressure, warfarin and diabetes
- Well person screening
- Flu vaccines for patients with heart, lung or kidney disease, severe asthma, diabetes, the immuno-suppressed, residents of nursing homes, carers, pregnant patients, patients with learning disabilities and their carers and all patients over 65. (If eligible, please contact reception during the first week of September for details.)
Our nurses also assist the doctors in minor surgery and are always available to offer professional advice. Naomi Lawrence and Kate Manning are specialist nurses qualified to diagnose and treat minor ailments.
Reception Staff
The staff at the reception desk will assist you in making urgent and routine appointments to see a member of the clinical team and offer help and assistance at all times. The team is made up of Sue J, Sue W, Joanna, Lisa, Claire, Pauline and Liz.
Dispensary Staff
Our dispensary staff manage the repeat prescriptions and dispense to those patients on the dispensing register. Not all of our patients are eligible to be on the dispensing register but you will be asked when you register if you wish to be on the register if you are eligible, i.e. live greater than 1 mile from a chemist. The team is led by Annette who works alongside Amanda, Karen and Michelle.
Community Nurses
The community nurses are employed by VirginCare and commissioned by Dartford, Gravesham, Swanley Clinical Commissioning Group. Their duties include visiting housebound patients; referrals to this service are made via your doctor.
Health Visitors
The health visitors are employed by Kent Community Health NHS Trust.
For details of local baby clinics please contact the health visitors on 01474 872577 or 01322 622594 or see here (PDF, 897KB) for details.
Community Midwives
The community midwives are employed by Dartford and Gravesham NHS Trust.
They provide antenatal clinics, antenatal relaxation and visit patients in their homes both before and after the delivery of babies. The Practice midwife is based at the Children's Centre in West Kingsdown. Clinics are held there on Wednesday and Thursday mornings. The midwife can be contacted there on these mornings by telephoning 01474 854624. Monday to Friday 9am to 3.30pm, contact the Community Midwives office at Darent Valley Hospital on 01322 428753. For urgent matters outside of these times call Darent Valley Hospital Triage 01322 428280.
Counsellors
Counsellors are commissioned by Dartford Gravesend and Swanley Clinical Commissioning Group and you can self-refer for various talking therapies on 0800 279 9500.
Private Counsellors – recommendations can be given on request from your GP.