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HOW
DO I...
MAKE
AN APPOINTMENT?
All appointments
are booked for 10 minutes. If you feel your consultation may take longer please
discuss this with the receptionist when booking the appointment.
We
Offer A 48 Hour Appointment System
A patient will be seen within
48 hours - two normal working days (not including Saturday or Sunday) following
the day when a request by a patient is made.
If you require advice or
an appointment due to sudden illness and surgery is fully booked you will be offered
a triage telephone consultation with a doctor. This means a doctor will phone
you during surgery time to discuss and make an appropriate decision about your
illness. If your problem cannot be dealt with over the phone you will be invited
to come to surgery. Please note, for reasons of confidentiality messages will
not be left on answerphones.
Pre-bookable Appointments
Some
of these appointments are available each day. They are mainly for patients who
are in full time employment or, in certain cases, for patients at the request
of the doctor.
Telephone Consultations
In addition
to routine appointments we have some telephone consultations available.
HOW DO I...
OBTAIN A HOME VISIT?
These are for patients who are completely housebound or too ill to leave the house.
Patients are requested to telephone before 10.00am if a visit is required for
that day. Emergency visits only will be arranged after that time. Please give
the receptionist as much information as possible to enable the doctor to allocate
priority to house calls.
House calls are normally made at the end of surgery.
If you feel your condition cannot wait that long, please discuss the situation
with the receptionist. If your condition becomes worse after requesting a visit,
you should inform the surgery. Please bear in mind that several patients can be
seen at the surgery in the time it takes to do a home visit.
HOW DO I...
OBTAIN REPEAT PRESCRIPTIONS?
Repeat prescriptions will
be issued at the doctor's discretion via our dispensary. Requests should
be made using computer-printed repeat slips. Please allow two full working days
before collection and make an extra allowance for weekends and public holidays.
Repeat requests can be made by post if you wish your prescription to be posted
to you - please enclose a stamped addressed envelope (but allow longer for this).
Patients will be
required to see their GP at least once a year for a review of their repeat medication. A repeat request post box is located in the dispensary waiting area. There is also a post box in Devon Road when the surgery is closed.
HOW DO I...
OBTAIN TEST RESULTS?
Phone after 10.00am on 01322 860477. Please note: this line is only available during surgery opening times.
Dispensing
Patients living more than one mile from their nearest chemist can collect
medication from our dispensary but must register for this service. Requests for
repeat medications are made in the same way as for repeat prescriptions.
HOW DO I...
REGISTER WITH THE PRACTICE?
Please call into the surgery
to collect the appropriate registration details and forms for completion. At this
surgery patients are seen by their preferred doctor, who will be agreed at the
time of registration. Whilst the practice will endeavour to comply with your request
it may not always be possible. If this were to be the case an explanation would
be offered. When your preferred doctor is not available, where appropriate, you
will be seen by another doctor or health professional. If a patient wishes to
see a doctor of their own gender, this can be arranged.
On registering,
all patients are offered a check up with the practice nurse. This 20 minute appointment
is made by telephoning the surgery on 01322 862121 or by calling into reception.
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